Policies & FAQ

Most catalog items are made to order — meaning your piece is built fresh after you purchase it, not pulled from a shelf. This keeps quality consistent and avoids inventory sitting around collecting dust or getting damaged. These are standard items, just not pre-made. You pay at checkout like any normal purchase — no deposit, no back-and-forth required.

Browse available items in our shop and purchase directly through Square's secure checkout. For custom or personalized work, use the Custom Orders page to submit a request and we'll follow up with a quote before anything is charged.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Cash App Pay through Square's secure checkout. We never see or store your card details — all payment processing is handled directly by Square.

Contact us as soon as possible via email or the contact form. If production hasn't started we can usually accommodate changes. Once a piece is underway, changes may not be possible or may affect the final price — we'll always be upfront with you about it.

In-stock items typically ship within 1–2 business days. Built-to-order items ship once production is complete — turnaround time varies by item and will be noted at the time of purchase or quoted for custom work. You'll receive a tracking number as soon as your order is on its way.

We choose the best carrier for each order based on size, weight, and destination — typically USPS, UPS, or FedEx. If you have a carrier preference, mention it in your order notes and we'll do our best to accommodate it.

Not at this time. Shipping is calculated at checkout based on the size, weight, and destination of your order. We don't mark up shipping costs — you pay what we pay.

We currently ship within the US only. International shipping is something we plan to expand into as the business grows — check back, or reach out directly and we'll see what we can do on a case-by-case basis.

Yes — local pickup in the Chicago area is available on request. Just mention it when placing your order or in your custom order inquiry and we'll coordinate a pickup time that works for both of us.

We handle returns on a case-by-case basis. If something isn't right, reach out and we'll work through it together. We're a small shop and we'd rather make it right than lose a customer over something fixable. Custom and personalized items are generally non-returnable unless there was an error on our end.

It depends on the situation. If the return is due to an error on our part, we cover it. If you've changed your mind or ordered the wrong thing, we'll split it or work out something fair. We won't leave you holding the full bill for something that wasn't entirely your fault.

First — don't throw anything away. Take photos of the item and the packaging as it arrived, then contact us within 48 hours via email or the contact form. Include your order details and the photos and we'll figure out the best path forward from there, whether that's a replacement, a partial refund, or something else entirely.

Most custom orders are completed within 1–2 weeks from the time the deposit is received and the design is approved. More complex pieces may take longer — we'll give you a realistic timeline upfront and keep you posted if anything changes.

Deposits only apply to fully custom orders — personalized or one-of-a-kind pieces we build specifically to your specs. Those require a 50% deposit before production begins, with the balance due on completion. Standard made-to-order items from our catalog are paid in full at checkout like any normal purchase — no deposit needed.

Deposits are non-refundable once production has started — the materials have been cut and the time has been committed. If you need to make changes before we start, reach out immediately and we'll do our best to adjust. If the error is ours, we'll remake or refund at no cost to you.

In most cases, yes. SVG or high-resolution PNG files work best for CNC carving and engraving. Send your file along with your custom order request and we'll review it. Some highly complex or trademarked designs may not be reproducible — we'll let you know either way.

Email is the most reliable way to reach us - send to [email protected] or use the contact form on the Custom Orders page. We typically respond within 1-2 business days. We're a one-person shop, so we appreciate your patience - every message gets a real reply.

Not at this time — email and the contact form are the best ways to get in touch. This helps us keep a clear record of your order details and respond thoughtfully rather than on the fly.